Staff Training

Laptops that sit unused for days or weeks at a time are usually not happy campers when they are first turned back on. They can be slow to start. They may try to run virus scans, install Windows updates, and many other actions that prevent those computers from performing well until those activities have completed.…

When logging into any term server, whether it’s Load Balancer or any of the specific servers, please DON’T click “Save Credentials”. It makes it easier for you to log into the system, but makes it impossible for others to log in under their user accounts. Conversely, if any of you are running into this problem…

Tired of scrolling around in Nextgen until your wrist hurts? Or is squinting a bigger issue? Setting your monitor to the best balance of size and viewable area can make your day much more comfortable and productive. I’ve just posted a video discussing what display resolution is, how it impacts working in Nextgen, and how…

Happy Friday! Yesterday I mentioned our new staff training page: http://coastaleyegroup.com/training. On this page will be videos I create, as well as basic tech videos from YouTube and/or other sources. I just posted videos entitled “Getting Started with Windows 10” and “Windows Basics: Working with Files and Folders”. By request, I’ve also added all of…

If a specific term server has never been accessed on a given machine, the FIRST login on that term server requires that “east2\” be added in the username field followed by your username. Example: east2\wmayo. This only has to be done ONE time for each term server on each computer. Once any user has done…

Nextgen now lets users know about impending password expirations 14 days in advance. DO NOT WAIT for your password to expire, as you will be locked out of the system. Reset your password as soon as the pop-up reminders start. Pressing CTRL-ALT-END inside the NextGen environment allows easy password updates.

We are now into well into our last 90-day reporting period for 2023. For MIPS we need to make sure we are hitting the following measures as close to 100% of the time as possible: 1) Tobacco cessation… 2) Med Reconciliation… and 3) Issuing portal tokens. Thank you. Have a great weekend. ~ Mayo

Always choose LOAD BALANCER when logging in, unless you have a specific reason for using a specific term server. LOAD BALANCER isn’t a term server itself. It simply signs you into the LEAST BUSY of our three term servers, helping improve system performance across all users.